Cancelation policy – Hair, Manicure, Pedicure & Make-up

Booking Cancelation policy

Booking with Cherie means agreeing to the following terms:

1. Late Arrival Fee: If your tardiness prevents us from completing the full booked service, Cherie reserves the right to charge a Late Arrival Fee, either as a fixed payment or a percentage of the missed service. 2. Cancellation/Rescheduling Policy: A minimum of 6 hours notice is required for any cancellations or rescheduling. Late cancellations or rescheduling will incur a fee of 50% of all booked services. 3. Partial Service Cancellation: If you cancel a part of the service while in the chair, a charge of 50% of the lost service will apply. 4. No Show Policy: Canceling all services while in the chair constitutes a no-show, resulting in a charge of 100% of all booked services. 5. Post-Appointment Cancellation/Rescheduling: Canceling after the appointed time will be considered a no-show, incurring a fee of 100% of all booked services. 6. Post-Appointment Rescheduling: Rescheduling after the appointed time will be considered a no-show, incurring a fee of 100% of all booked services. 7. Non-Appearance Fee: Failure to show up will result in a fee of 100% of all booked services, payable before scheduling any new appointments. Failure to settle fees may result in restrictions on booking further appointments until payment is made.

Booking Policy:

PLEASE MAKE SURE YOUR HAIR IS FREE OF ANY TANGLES AND IS NOT MATTED.
IF YOU HAVE EXCESSIVE TANGLES THIS WILL RESULT IN AN ADDITIONAL DETANGLING FEE OF ANG 15,- FOR EVERY 15 MINUTES.
PLEASE MAKE SURE YOUR HAIR IS NOT EXCESSIVELY OILY AND DIRTY. IF IT REQUIRES US TO WASH THE HAIR MORE THAN 3 TIMES, AN ADDITIONAL FEE OF ANG 7.50 WILL BE ADDED.

WHEN BOOKING FOR A DRY CURLY CUT, PLEASE COME WITH YOUR HAIR AS FOLLOW:

ARRIVE WITH YOUR HAIR IN A FRESHLY STYLED STATE THAT ACCURATELY REPRESENTS HOW YOU USUALLY STYLE IT. PLEASE WASH, STYLE, AND FULLY DRY YOUR HAIR WITHIN 24 HOURS OF YOUR APPOINTMENT TO HELP US GIVE YOU THE BEST AND MOST ACCURATE CUT POSSIBLE.
PLEASE DON'T ARRIVE WITH YOUR HAIR IN A PONYTAIL, WET OR IN A BUN AND TANGLED AND MATTED. THESE WILL DISRUPT YOUR NATURAL CURL PATTERN AND WILL TAKE MORE TIME AND WILL HAVE ADDITIONAL CHARGES TO WASH HAIR, COMPLETELY DRY AND DO THE CUT.

WHEN BOOKING FOR A HAIR UP DO, PLEASE WASH HAIR A MINIMUM OF 2 DAYS PRIOR TO APPOINTMENT. DO NOT FLAT IRON HAIR BEFORE UPDO APPOINTMENT.IF A BLOWDRY IS NEEDED FOR CURLY HAIR, HAIR MUST BE BLOWDRIED 2 DAYS PRIOR TO UPDO. IF CURLY HAIR MUST BE BLOWDRIED ON THE DAY OF UPDO APPOINTMENT, BLOWDRY SERVICE MUST BE ADDED TO HAIR UPDO SERVICE. IF A BLOWDRY APPOINTMENT HAS NOT BEEN BOOKED, AND THERE IS NO TIME, PLEASE UNDERSTAND THAT WE MIGHT HAVE TO CHANGE STYLES TO SUIT THE ALLOTTED TIME FOR THE SERVICE
IF YOU CANCEL (A PART OF) THE SERVICES WHILE SITTING IN THE CHAIR, THIS WILL BE CONSIDERED A NO SHOW AND WE RESERVE THE RIGHT TO CHARGE YOU A PERCENTAGE OF THE LOST SERVICE.
WHEN BOOKING AN UPDO FOR A WEDDING, PARTY OR EVENT, PLEASE BOOK MAKEUP FIRST THEN HAIR APPOINTMENT.
WHEN BOOKING FOR A HAIR COLORING APPOINTMENT PLEASE WEAR A SHIRT WITHOUT A COLLAR TO COLOR APPOINTMENTS OR AN OLD TSHIRT . WHILE IT IS RARE, COLOR MAY STILL END UP ON CLOTHING. WE SUGGEST BRINGING AN OLD T-SHIRT TO CHANGE INTO UNDER YOUR CAPE TO GUARANTEE THE SAFETY OF YOUR CLOTHING.
HEALTH OF OUR STYLISTS AND CLIENTS IS VERY IMPORTANT. AS IT IS OUR TOP PRIORITY TO SAFEGUARD HEALTH FIRST, WE KINDLY ASK TO CANCEL YOUR APPOINTMENT WITHIN THE POLICY OR PUT ON A FACEMASK. US STYLIST WORK VERY CLOSELY TO CLIENT, AND WHEN STYLISTS ARE SICK, THIS NOT ONLY AFFECT YOU, BUT IT TREMENDOUSLY AFFECTS THE BUSINESS, AS WE WILL HAVE NO INCOME WHILE BEING SICK. PROTECT US TO PROTECT YOU.
IF YOU HAVE A COMPLAINT ABOUT THE HAIR COLOR AND OR ANY OTHER SERVICES, THIS MUST BE CONSULTED WITH THE STYLIST THAT PERFORMED THE SERVICE. KEEP IN MIND, DEPENDING ON THE CASE, WE WILL OFFER A SOLUTION. THIS MAY BE FREE OF CHARGE BUT THIS CAN ALSO MEAN ADDITIONAL CHARGES DEPENDING ON THE CASE. WE RESERVE THE RIGHT AS A BUSINESS TO MAKE THIS DECISION.
PLEASE READ ALL SERVICES DESCRIPTION AND BOOKING DETAILS WHEN BOOKING. WE ARE NOT RESPONSIBLE IN ANY FORM FOR CLIENTS NOT READING EMAILS. HELP US HELP YOU GIVE A BETTER SERVICE, QUALITY AND EXPERIENCE.
PLEASE TREAT ALL EMPLOYEES WITH RESPECT AT ALL TIMES.EVEN WHEN THEIR HEALTH IS IN JEOPARDY. WE UNDERSTAND THAT THIS MIGHT BE DISAPPOINTING, BUT WE CAN AGREE THAT HEALTH IS EVERYONE'S FIRST PRIORITY
ALL NEW CUSTOMERS WHO ARE BOOKING FOR A COLOR TRANSFORMATION WILL HAVE TO PAY A ANG 150,- DEPOSIT IMMEDIATELY WHEN BOOKING THEIR APPOINTMENT. NOT SHOWING UP, NOT CANCELLING ON TIME OR RESCHEDULING LATE WILL RESULT IN LOSING YOUR DEPOSIT.
ALL CHERIE EMPLOYEES OBTAINS THE BASIC KNOWLEDGE THAT IS NEEDED AND ARE ALL UNIQUE IN THEIR OWN WAY.
PLEASE BOOK RESPONSIBLY AND CONSCIOUSLY WITH THE STYLIST YOU WANT. ASKING A STYLIST TO WORK EXACTLY LIKE SOMEONE ELSE IS NOT LOGICAL AND IS NOT FAIR TO OUR EMPLOYEES.
GIVING TRUST TO EMPLOYEES WILL BENEFIT YOU AS A CLIENT IN THE END. If we Feel there is a lack of trust given, we reserve the right to cancel the appointment.
GOOD VIBES IS A MUST!

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